We understand that life gets busy, and occasionally a gallery deadline may be missed.

Each photo gallery remains available for a limited time, and multiple reminders are sent prior to its closing. Once a gallery has been archived, it is removed from our active system to make room for new sessions and events.

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If you need access restored after the deadline, we’re happy to assist. A $7.50 gallery reopening fee applies, which covers the time and administrative costs involved in locating, restoring, and reactivating your images.

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Once your request is processed, your gallery will be reopened and available for a short period so you can download your images.

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We kindly encourage all families to download their photos as soon as they are delivered, and to store them in multiple locations (computer, cloud, external drive) for safekeeping.

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Thank you so much for your understanding, as you can imagine restoring galleries an be very time consuming, and for supporting our small business—we truly appreciate you.  In your request, please let me know your name, your child name of applicable and school or event.  Questions text 203-449-6697